Frequently Asked Questions

What is The Walking Dead Experience?

The Walking Dead Experience is an immersive theatrical attraction. This means that small audience groups are placed in the middle of the action and moved through a story by performers.

Will I be able to go through the experience with my friends if we all buy tickets together?

When groups arrive to check in, you will be split up and given different times to enter. The Experience is designed for maximum realism and audience interaction. Please trust us that going separately from your friends will ensure a better experience.

What much does it cost?

Please visit our tickets page for a full listing of prices. The Walking Dead Experience is an extremely elaborate production with state of the art special effects, sets, professional performers, and is more like a full stage production or high-level theme park attraction, and prices reflect this.

What does it mean that this is “Chapter 1”?

The creative team and partners behind The Walking Dead Experience are already working on future exciting immersive attractions that will work in conjunction with Chapter 1. For future Walker Stalker Cons, Tours, as well as other large fan events; we hope to be bringing you new terrifying experiences and stories to experience.

I bought my tickets online, but I purchased the wrong day/time?

For questions about tickets and to resolve ticketing issues, please email: aholmes@fanfest.com

I can no longer attend, what is your return policy?

All tickets are nonrefundable and nontransferable. Tickets cannot be applied towards future dates for The Walking Dead Experience.

What time do I arrive?

Everyone is encouraged to arrive between 10-15 minutes early. If you have purchased a ticket to be a walker, you should plan to arrive 30 minutes prior to the time you will be performing.

How long does the Experience take to complete?

The Experience itself lasts approximately 25 minutes. Please plan to be onsite anywhere from 30-45 minutes though as often times members of the same ticket buying group go through the experience 10-20 minutes apart.

Can I purchase a ticket at the door?

Yes. If tickets are not sold out in presale, there will be tickets available at the door. At the moment, ticket sales are only via credit/ debit card. We encourage people to check our website prior to coming out to see what times might be available.

How do I purchase a ticket to be a Walker?

There are 4 ticket types for The Walking Dead Experience. Survivor: no make up applied, come as you are. Walker: the basic, quickest walker make-up and you are a performer in the experience. Hero Walkers: up to 30 minutes of professional make up application & prosthetics. You are a performer in the experience. Sole Survivor: Go through the experience in a small intimate group for maximum interaction and high level scares. (No make up application)

Are there any age restrictions?

Participants must be 15 years or older. No exceptions.

Is this scary?

Yes. The Walking Dead Experience is an extremely intense, realistic, horror attraction.

Can I participate if I am pregnant?

The Walking Dead Experience is not recommended for anyone with any sort of health issue that can be exacerbated by activity or stress. We do not recommend doing the experience while pregnant.

Is the Experience handicap accessible?

Unfortunately due to the touring design of the experience, it is not wheelchair or handicap accessible at this time.

Can I come in costume?

If you are coming to participate as a Walker- you are more than welcome to bring your own attire. Make up however will always be provided onsite as part of the ticket price and to ensure uniformity. Please note for both walkers and survivors: NO WEAPONS (including props and toys) are allowed inside the experience. Patrons carrying banned items will be asked to leave these items in their vehicle or with another non-participating party before entering the experience.

Can I take pictures or video?

The Experience is meant to be…well…experienced! While you are participating as either an audience member or a performer, there is no video or photography allowed inside The Experience. Walkers and Survivors can feel free to take photos and video outside the experience and on the premises, but never during the performance.

Is there a charge for parking?

Parking info can be found by contacting each individual venue.

Will the actors be able to touch me? Can I touch them?

While you will encounter intense and violent situations in the experience, we ask that you do not physically engage with the performers and set pieces. If physical intervention is required on your part, it will be explicitly requested by a performer. Do not take matters into your own hands as this could result in serious injury. There will be more than enough action to occupy even the most adventurous participants. Likewise, performers are under strict instructions to respect audience member’s comfort during the performance. On occasion, a performer may need to touch you on the hand or shoulder in order to ensure you are moving in the right direction. All contact initiated by performers will be above the shoulders and below the knees, avoiding the head/face.

Can I bring a purse or bag?

Small shoulder bags are fine and are subject to search by management team. Please keep in mind that for most of The Experience, audience members will be on their feet and at times maneuvering in small spaces. Large purses, backpacks, and other personal objects are best left at home or in your car.